Date: Tuesday, December 8, 2015
Time: 2:00 p.m. ET / 1:00 p.m. CT / 11:00 a.m. PT

Keeping compliance top-of-mind is essential for creating an organizational culture that is actively compliant with internal policies and external regulations. The strategy behind how and when employees are trained becomes equally important as to what they are trained on. Often, employees are trained on a topic once per year, and don’t review the learned concepts until the following year. Employees begin to forget concepts they’ve learned soon after the training, creating a knowledge gap between what they learned and what they actually retain.

Join this webcast discussion as we review strategies in narrowing the knowledge gap:
  • Discuss when it is necessary to train employees and how often
  • How to review learned concepts without losing employee interest
  • Implementing a system to keep compliance top-of-mind


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Narrowing the Knowledge Gap
in Compliance Training

Deirdre Patten
President at Patten Training & Review

Deirdre Patten started her career in 1983, specializing in training and compliance for the Financial Services industry. Over the past 30 years, she has worked with thousands of financial services professionals to help them successfully obtain their securities qualification exams. Ms. Patten also serves as the President on the Board of Directors for the Securities and Insurance Licensing Association (SILA). She currently teaches all FINRA, NYSE, MSRB, NFA and NASAA series exams, in addition to providing regulatory compliance solutions. Patten Training & Review LLC has access to the top instructors around the country to provide organizations with the best training possible, and expert industry talent to support an organization’s compliance needs. Ms. Patten has operated as FINOP as well as General Securities Principal, Options Principal, and Municipal Principal for several regional firms throughout the country.

Eric Lambert
Associate General Counsel at JD, CIPP/US

Eric Lambert focuses on digital, technology and e-commerce matters, with transactional, marketing, compliance, privacy, export, intellectual property, litigation management, and general in-house expertise.  He always seeks practical, creative, risk-appropriate solutions to facilitate business objectives.  Prior to joining Jostens in April 2014, Eric served as Associate General Counsel for Digital River, an e-commerce provider; Senior Associate at Larkin Hoffman Daly & Lindgren; and other Internet and publishing companies. Eric became a Minnesotan in 2004 but still thinks of himself as a “recovering New Yorker.” Eric resides in Lakeville, MN with his wife and two sons.


Jon Kirchherr
Proposition and Product Manager at Thomson Reuters

Jon Kirchherr has been working in online education and product management for nearly 15 years, developing classroom, mobile and online learning solutions for Compliance, Medical Licensing and ESL learners around the world.  When he isn’t working on learning development projects, Jon can be found repairing something at home with his wife, four kids, and two cats.

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